Refund & Return Policy
Last updated 2026-08-20.
Sixty days, with a return expected. The published policy asks you to contact customer support within the guarantee period and then follow the return instructions. That phrasing is easy to skim past, but it is the difference between a refund you keep the bottles for and one where product goes back.
The steps, in order
- Confirm you are inside the window. Sixty days, counted from your purchase date. Processing and shipping consume part of that before the bottle arrives, and a delayed delivery does not extend it. Diarise day 50 so the decision never creeps past the deadline.
- Contact support first. Use the contact route on the official site, inside the window, and keep a timestamped copy of what you sent. That copy is your evidence that you acted in time if the date is later disputed.
- Ask for the return instructions in writing. Specifically: whether opened bottles are accepted, whether all bottles must go back, which address to use, and who pays the return postage. None of that is stated publicly.
- Use a tracked service. Return postage is normally the buyer’s responsibility. On a six-bottle return that is a real cost worth pricing in before you choose the larger package.
- Allow processing time. Refunds are typically processed within five to ten business days of the seller receiving your request or your returned parcel. Keep your tracking number until the credit appears.
The 60-day versus 90-day gap
This deserves its own heading because it is structural rather than accidental. The ingredient trials behind this formula ran eight to twelve weeks — berberine studies measuring glucose and lipid markers, and the small apple cider vinegar weight trials. A fair assessment of this product therefore takes about ninety days. The guarantee lasts sixty.
The seller then offers a six-bottle package covering 180 days, three times the length of the protection on your money. Decide inside the window that protects you, which in practice means the three-bottle option.
What the guarantee does well
Two things are worth crediting. First, there is no subscription to cancel — the seller states repeatedly that every order is a one-time payment with no autoship, which removes the single most common source of refund disputes in this category. Second, the guarantee period is stated plainly rather than buried, and the page does not describe it with contradictory language such as “no questions asked” alongside a condition. That is more coherent than most.
Where this policy comes from
The steps above are our plain-English summary of the return terms published by the product’s seller, reviewed on 2026-08-20. This site does not process orders, payments or refunds. In any conflict, the seller’s own published policy at the time of your purchase governs. Confirm current terms at checkout before ordering.